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FAQ

FAQ

Our FAQs provide answers to the most common questions relating to complaints and exchanges and returns. If you can’t find an answer to your question here, please contact us on +46 (0)346 375 00 or at kundservice@gekas.se

Shopping

Do I get a bonus when I use the credit on my Shopping Card?

All purchases you make using money saved or on credit earn you bonus points.

Can you make a special announcement on the store’s loudspeaker for me?

Unfortunately, we are unable to make special announcements for birthdays or other special occasions. Messages on loudspeakers are for our own communication purposes and we will keep the number of announcements to a minimum so that we get our customers’ attention when we have something important to say.

Does Gekås Ullared have shopping trolleys with baby seats?

Yes, but we have a limited number of shopping trolleys with baby seats to borrow. Contact one of our security or customer service staff when you arrive and they will help you. If all our trolleys have been borrowed, it is possible to put your name on a waiting list and we will contact you when one becomes available.

Can I borrow a wheelchair from you at Gekås Ullared?

Yes, but we have a limited number of wheelchairs to borrow. To borrow a wheelchair, contact one of our security or customer service staff when you arrive and they will help you. If all our wheelchairs have been borrowed, it is possible to put your name on a waiting list and we will contact you when one becomes available.

When should I come on a Saturday in high season to avoid queues?

Saturdays are the busiest day of the week with a high volume of customer traffic and therefore a greater risk of queues and crowds in the store. Unfortunately, we are unable to recommend coming at any particular time of day, since queues can form at different times. Our tip is to come between Monday and Thursday, if possible, then it will be quieter even during high season.

How many people will be in the store when I arrive?

It is difficult to say how many customers will be in the store on particular days. You can assume that during the summer there will often be many customers if it is raining. In the autumn, there is the Christmas rush and the weekends usually see a lot of customer traffic.

When is it high season at Gekås Ullared?

We have the most customers in the summer from week 28 to 33 and in the autumn from week 38 to 50. We also tend to receive additional customer traffic on bridge days, for example, around public holidays such as Ascension Day.

When is it low season at Gekås Ullared?

We have low season in our store between weeks 1 and 10, so if you visit us then you will avoid the crowds.

Can I order products from Gekås Ullared for home delivery?

Unfortunately, we have no mail order business and therefore cannot send products in return for payment. The only way to buy our products is to visit our store.

Can I buy products from Gekås Ullared online?

No, and we have no plans to introduce a mail order system or online shopping. There are many reasons for this, for example that our range changes daily, which would make it difficult to keep the online shop up-to-date.

Where can you find out the prices of Gekås Ullared’s products?

It is part of Gekås Ullared’s company policy not to provide pricing information by telephone, email or any other way. This is partly for competition reasons and partly because we want a visit to our store to be a real bargain-hunting experience, full of surprises for everyone who comes here. However, you can always rely on our most important basic principle: our prices are the absolute lowest we can offer. We keep all our prices low, every day of the week, instead of working with campaign products and special offers.

Is the product I am looking for available in Gekås Ullared’s range?

Unfortunately, we are not able to answer specific questions relating to our range. We have a vast number of products in our store and the selection is constantly changing. This makes it difficult for us to have up-to-date information on all products which are available right now and which may be available in future.

Reklamation/Varubyte

I have discovered an error in my account. Can you correct it?

If there is an error in your account, please phone Customer Services on 0346 375 00 or by emailing kundservice@gekas.se

I have made a complaint about a product. When will I get my money back?

When you return products or make a complaint, in exceptional cases it may take up to two weeks before the money appears in your account. Our Returns department works as quickly as they can and often the money will appear in your account much faster.

I want to return a product but I have lost the receipt. What should I do?

If you wish to make a complaint, we need your receipt. If you paid by card, you can find the date of purchase and the exact total of the receipt on your bank statement. If you know the date and the exact total of your purchase, we can hopefully find your receipt and process your complaint.

The product I bought at Gekås is faulty and I want to make a complaint. What should I do?

If you purchased a defective product, it can be returned to the store for fault finding within three months from the date the fault was discovered. You can also send the product to us. In this case, attach a copy of the receipt and a covering letter containing a detailed description of the fault, your address and contact details and bank details for the refund. State also if you wish to receive a new product if the old one cannot be repaired, or if you wish to be refunded for the product inclusive of any postage costs. We will do all we can to accommodate your request.

Please send the package to:

Gekås Ullared AB

SE-311 85 Ullared, Sweden

Can I exchange one product for another by post?

Unfortunately, we are unable to exchange a product for another size or product by post. However, we can offer a refund within 30 days of purchase and you can return the product in accordance with the instructions in the previous question.

I want to return a product but I cannot get to Ullared within 30 days. What should I do?

If you cannot get to the store within 30 days, you can return the products by post. Enclose a copy of the receipt, your address and contact details and your bank details for the refund. We can also refund your money by sending you a credit note to your home address. In the case of returns, the customer is responsible for postage costs. Send your product and details to:

Gekås Ullared AB

SE-311 85 Ullared, Sweden

How long is the cooling-off period for a product I have bought at Gekås Ullared?

We offer a 30 day cooling-off period in which to return a product you have purchased in unopened packaging or in resaleable condition, as long as you have the receipt.

Tv-series

I want to take part in the TV series Ullared – Jakten på storsäljaren (Hunt for a Bestseller). How do I go about it?

If you want to take part in the TV series Ullared – Jakten på storsäljaren (Hunt for a Bestseller), you can find more information on our website, link.

How can I get the contact details for participants in the TV series Ullared – Jakten på storsäljaren (Hunt for a Bestseller)?

The easiest way to find the contact details for the finalists and the winner of the week is on our website, link.

Gekås Ullared

Can Gekås Ullared sponsor my club?

You can read more about our guidelines for sponsorship here on our website (link). You can also fill in the sponsorship application form and we will get in touch as soon as possible.

I am doing a project on Gekås Ullared for school. Can you send me some information and answer some questions?

That is great that you are doing a school project about us. Unfortunately, we are unable to provide written information to everyone who is doing a school project about us because we quite simply have too many enquiries. A lot of information is available here on our website, look under the heading “ABOUT US”

I have suggestions for what I want to read about on your blog. Who should I contact?

You are welcome to send your tips and ideas to our blog editors by email at blogg@gekas.se.

Can Gekås Ullared not develop its own app?

At the moment we have no plans to develop an app. Instead we work actively on our website and with social media.

Why do you not have self-scanning at Gekås Ullared?

We have a large number of customers who also buy large quantities of products. This means that self-scanning would be time-consuming and difficult to implement efficiently for us and our customers. If you want to keep an eye on the prices of your purchases, there are price checkers at various locations around the store.

Are you going to produce an orientation solution for the car park?

We are aware that many people find it difficult to find their car in our large car park. We hope to be able to produce an orientation solution soon. However, it is a complex solution, which must improve the situation, instead of creating more confusion. We still do not know when this solution will be implemented but we are aware of the issue.

How can I get in touch with Gekås Ullared’s buyers?

If you want to get in touch with our buyers, the easiest way to do this is by completing the form on our website. Once you have completed the form and pressed Send, we will make sure it reaches the right buyer, who will get in touch with you if we are interested.

I want to apply for a job at Gekås Ullared. How do I go about it?

We advertise vacancies on our website (link).
If we do not have any current vacancies, you can notify us of your interest on our website (link).