Complaints

For us at Gekås Ullared, it is important that you as a customer are satisfied with your goods. If you buy a defective product from us, you are always welcome to contact us.

How are complaints handled at Gekås?

Satisfied customers and well-functioning goods are important to us. As a consumer, you always have the right to complain about a product within three years of the date of purchase under the Consumer Sales Act. You can only complain about defects that were present in the goods when you bought them. An original defect does not have to appear immediately, but may appear after some time. A defect that is due to neglect, handling errors, accidents or similar circumstances is not an acceptable reason for complaint.

To make a complaint about an item with us, you must have the purchase receipt. In order for us to be able to handle your complaint as quickly as possible, we would like you as a customer to contact us within two months of the fault occurring.

How do I make a complaint about a product?

Complaints about an item purchased from us at Gekås can be made either on site in the department store or online to our customer service. Complaints with us follow the same handling process both in the goods exchange and via our customer service.

In the event of a successful complaint, we can help you in the following ways:

  1. Rectify the fault up to two times by repair/spare part.
  2. Replacement by new goods.
  3. Reasonable compensation through price deductions.


If you no longer have your receipt, we can help you recover it by providing us with the date of purchase and the total amount (if you paid by card, this information is available on your bank statement). We reserve the right to refuse a complaint if it turns out that the product is not faulty according to the Consumer Purchase Act. At Gekås, we follow the guidelines of the General Complaints Act. Read more at www.konsumentverket.se.

Complaints in the store

You will find Varubyte directly to the right when you enter the department store entrance. This is where you can turn if you, as a customer, have discovered a defect in a product purchased from us, which is not caused by wear or handling errors. The complaint must be made within two months from the time the defect was discovered. Include a receipt showing when the item was purchased, and at what price. We always try to provide the fastest and most professional service possible. If you have purchased outdoor furniture with home delivery, we would like you to make a complaint online or by phone to our customer service. In the event of a complaint about goods purchased with a payment card, a refund will be made as soon as possible and to the same payment card used for the purchase.

Complaint online

If you as a customer do not have the opportunity to make your complaint in the store, it is just as well to contact our customer service online by filling in the contact form.
When making a complaint via our customer service, it is important to have as detailed a description of the error as possible, so that we get a clear picture of the error that has occurred on the product and how and when it was discovered. It also helps to have pictures of the fault to make our handling and response process as smooth as possible. It is also important that the contact details are correct so that we can easily get in touch if necessary. If we need to receive the item for assessment, a shipping note will be sent by email or post.

Complaints about outdoor furniture purchased with home delivery

If you as a customer have purchased an outdoor furniture with home delivery and discovered that the product has some kind of product defect from the manufacture, we would like you to contact us as soon as possible. These products should be claimed online or by phone to our customer service to help us provide you with the best service. For care instructions – see here.

Complaint procedure for accommodation booking

Before your stay
You as a guest are obliged to check the booking confirmation yourself to ensure that all information is correct. Any inaccuracies must be reported immediately and you can reach us by phone 0346-375 00 or gekasbyn@gekas.se. Please have your reservation number ready.

During your stay
If you as a guest discover something during your stay that does not meet your expectations, it is important that you bring it to our attention right away so that we have the opportunity to fix it while you are still on site. The best thing to do is to call one of our receptions directly and clearly explain what is not as expected. Please have your reservation number and hotel room/cottage number handy.

After the stay
You as a guest also have the opportunity to leave comments via a questionnaire that is sent out after your stay. We are grateful for all comments – they make us better!
We also accept comments by phone 0346-375 00 or via gekasbyn@gekas.se.
All complaints are documented in our booking system or in an external document. Any compensation is made directly via the receptions or via the finance department.

Do you have questions about complaints?

Contact us via our form.